*All fees include GST

MSP

Patients on Premium Assistance can claim part of their treatment fee through the Medical Services Plan (MSP). $23 of the treatment fee can be claimed for up to 10 visits per calendar year, and the remaining balance for the treatment is the responsibility of the patient. Please see Government of British Columbia Website to see if you qualify.

Private/Extended Health Care Insurance

Many of our practitioners can direct bill your Extended Health Care Insurance if you wish. Patients may have extended health care benefits through their employer for Registered Massage Therapy treatments. Please see your RMT for details.

Coverage will vary depending on patient plans, please contact your Extended Health Care Insurance group administrator for more information. For any remaining balance not covered by your Extended Health Care Insurance plan, the balance is due at time of your appointment. Your RMT reserves the right not to accept Extended Health Insurance plan should your claim not be “approved” or is “pending approval” at the time of the appointment.

Companies that are included in Extended Health Insurance billing are:

• Pacific Blue Cross
• Medavie Blue Cross
• Sunlife Financial
• Greensheild
• Alberta Blue Cross
• For members Outside Alberta & Quebec
• Beneva
• BPA
• Canada Life
• Canada Life-PSHCP (Public Service Health Care Plan)
• Canadian Construction Workers Union (CCWU)
• Chambers of Commerce (Johnston Group)
• CINUP (Johnston Grooup)
• ClaimSecure
• Coughln & Associates Ltd.
• Cowan (Express Scripts Canada)
• D.A Townley
• Desjardins
• Equitable Life of Canada
• First Canadain (Johnston Group)
• GMS Carriers 49 & 50 (Express Scripts Canada)
• GroupHEALTH
• GroupSource
• Industrial Alliance
• Johnson (Express Scripts Canada)
• Johnston Group LiUNA Local 183
• LiUNA Local 506
• Manion
• Manulife
• Maximum Benefit (Johnston Group)
• People Corporation
• ProBenefits
• RWAM
• Simply Benefits

ICBC

If you are in an accident; massage therapy may be a treatment option for you. Please discuss with your doctor and your ICBC adjuster prior to making an appointment with us. At this time, we do not direct bill to ICBC. For those patients who qualify, you can submit your receipt for treatment to ICBC for reimbursement. Please contact your adjuster for more details.

DVA

We are able to bill the full cost for treatment directly to the DVA for veterans. Please notify reception upon booking your first treatment if you are a veteran.

RCMP

RCMP members are covered for massage therapy at no out of pocket expense to the member. You will be required to fill out a form at your initial visit. Please notify reception upon booking your first treatment if you are a member.

Cancellation Policy

Colds & Flus

Please consider the well-being of others before coming in for your appointment with signs of a cold or flus. It is best to stay home, drink fluids, rest and recover. If you are unsure, please phone the office and discuss with your RMT.

Appointment Cancellations

We kindly ask you call our clinic promptly if you are unable to attend your appointment, we request that you give us 48 hour business day notice. Available appointments are in high demand and your early cancellation notice will give another patient the opportunity to make use of your allotted time.

No Show Policy / Missed Appointment

A no-show / missed appointment is someone who misses an appointment without 48 hour business day notice. We have voice mail which is able to take messages at any time. No shows or missed appointments inconvenience patients who are in need of our services.

At Quantum Massage Therapy our goal is to provide quality care in a timely manner. Please note that no shows, missed appointments and cancellations less than 48 hour business days are charged full rates. We respect our time as well as our patient’s time. We have implemented these policies in order to make it efficient for all involved.